Privacy
Who is responsible
9393-0591qc inc, Québec, Canada operates this website. For privacy questions, access, correction or deletion requests, contact Andy at andy@technit.ai. We may verify your identity and explain any legal reason we must retain information.
Enquiries and support
Forms collect the name, email, business/project details and message you provide to answer enquiries, prepare requested previews and respond to support requests. Resend delivers them to andy@technit.ai; SiteGround hosts that mailbox. No payment or marketing subscription is created. Do not send passwords, payment details or sensitive personal information.
Ask Technit — AI assistant
Your chat message and preceding conversation are processed through Vercel AI Gateway using an OpenAI model to select an approved FAQ answer. Automated answers may be mistaken; Andy must confirm project-specific details. The assistant cannot access customer accounts or make purchases. The enquiry form sends only the details you enter with consent, not an automatic chat transcript. Direct Contact is available without using AI.
Retention
Chat history in Redis expires 30 minutes after the last successful answer. The signed session expires after 24 hours and allows at most 12 answers. Usage totals and limit warnings expire one day after the configured monthly period. Prospective-customer enquiry emails that do not become client records are kept for up to 12 months after the last interaction, then removed through periodic mailbox review unless a legal obligation requires longer retention. Client records follow their agreement. Chat expiry does not delete independent provider security logs or enquiry emails.
Providers and security
Vercel hosts the site and routes AI requests. Upstash stores short-lived chat state, usage counters and keyed hashes for rate limiting. Resend, SiteGround and the AI provider process information needed for their services. Processing may occur outside Canada, including in the United States, under provider terms and safeguards. Provider operational/security retention is separate from our chat expiry; we do not promise zero retention across all providers. Application logs omit enquiry text, email addresses, chat transcripts and secret keys.
Browser preferences
Language preferences use local browser storage. Campaign tags and the page leading to an enquiry may be retained for the session and included with the request. Regional pricing uses hosting-provided country information, without requesting precise location permission. Clear preferences through browser settings. A chat or enquiry does not enrol you in marketing.